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Our Team

Who are we?

We are a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. To that end, we are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings. Our partners include global technology leaders like Apple, Accenture, and Intel, who help us serve our global enterprise customers.

Leadership.

Edo Segal CEO, Co-Founder

Serial entrepreneur, prolific inventor and private investor. Previously sold his Relegence to AOL then served as AOL’s VP of Emerging Platforms.

Charley Miller Head of Product, Co-Founder

Game designer, software producer, and user engagement strategist. Previously worked with Hasbro reimagining classic toys for the digital age.

Erick Schonfeld Head of Growth, Co-Founder

Noted technology journalist and entrepreneur. Former executive producer of the DEMO conference, Editor-in-Chief of TechCrunch, writer at Business 2.0 and Fortune.

Dr. Ayelet Segal Head of Education

25 years of experience exploring problems in Cognitive Psychology, Education, and HCI. Has received international recognition and awards for her work.

Mark Piesanen COO

20 years of experience in media and technology companies. Previously a Director at Google, management consultant and TV producer.

Paul Field CEO, EMEA

Digital media executive responsible for EMEA operations. Previous experience at Daily Mail as a founder of Mail Online and head of digital editions.

Dmitry Panin CTO

Computer graphics expert with 8 years of iOS development experience. Oversees a team of 25 iOS developers based in Ukraine.

Michael Kohlmeyer-Hyman EVP Business Affairs

Responsible for business and legal activities. 25 years of experience as an executive, advisor, and investor to technology companies.

Our awards.

Award Award Award Award Award Award Award Award

New York office

603 Greenwich street, Suite 101

New York, NY, 10014

London office

TouchCast Studios UK

6-10 Dunston Street, London E8 4EB

Join us. We’re hiring!

Contact us for more information.

Customer success / Technical support specialist

Full-time — customer success / New York & London

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities:

Customer Success Technical Support Specialists provide user-friendly assistance for customers having technical problems with TouchCast applications, or need coaching, advice, training or other information. They provide technical support to users by researching and answering questions, troubleshooting problems, and guiding users through corrective steps.

Our technical support team is composed of individuals who are deeply familiar with the technical and functional attributes of our products. With this knowledge, they are able to troubleshoot most problems that a user experiences. They also communicate with sales, support, and product teams to escalate issues where necessary and to provided invaluable front-line customer feedback. Specifically in this role you will:

  • Execute daily customer support operations including responding to questions and following up on reported issues
  • Escalate technical and triage support to other team members where necessary
  • Track support level and customer satisfaction metrics
  • Ensure support SLA’s are being achieved and exceeded
  • Conduct quality & product usage checks to proactively identify issues and ensure a high level of customer & product satisfaction
  • Help develop client training programs by identifying common issues
  • Improve system performance by identifying problems and recommending changes
  • Actively contribute to our online community and knowledge database for up-to-date customer information and solutions
  • Work closely with our Engineering, Product Management, Account Management and QA teams to increase customer satisfaction by providing critical feedback and assistance

Required Skills/Experience:

  • B.A/B.S Required with graduating GPA of 3.0 or higher
  • 1-3+ years work experience in a Customer Focused position
  • Excellent written and verbal communication skills and strong customer focus
  • Ability to set expectations and communicate goals and objectives with customers and teammates
  • Ability to successfully communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc
  • Ability to understand and escalate issues efficiently and appropriately
  • Ability to delegate responsibilities, assign special tasks and projects, identify new opportunities for process improvement
  • Outstanding decision making, analytical, multi-tasking and time management skills
  • Exposure to online technical problem solving and triage
  • Proven ability to work with the team to quickly and calmly resolve technical issues
  • Ability to work independently and as a part of a team

Location:

These positions are based in New York and London. TouchCast is headquartered in New York with offices in London, Ukraine and India.

Click here to apply.

Strategic partner development manager

Full-time — operations / New York

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities

The Strategic partner development manager is part strategist, part deal closer and part relationship manager. Working directly with TouchCast’s Chief Operating Officer, the Strategic partner development manager will inherit responsibility for managing and growing our existing strategic partnerships and will cultivate, structure and conclude deals with new revenue partners. Strategic planning is a core component of this role, but so too is sales hustle and a winning touch with people. You need to have thorough knowledge of the enterprise video collaboration market; be highly numerate, financially oriented and analytical; understand how to lead a team through a complex deal process; exhibit grace under pressure; read a contract and explain it in plain english; and know when to send a handwritten note and when to throw an elbow. Specifically in this role you will:

  • Immerse yourself in TouchCast’s technology and products to form a deep and intuitive understanding of the technical basis for our competitive differentiation.
  • Apply your industry expertise and your intellectual horsepower to develop strategic hypotheses for our business growth through channel partnerships, new markets.
  • Identify potential strategic partners and the decision makers within the partner organization. Research and build relationships with new partners, develop and explore opportunities.
  • Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending on-strategy course of action
  • Develop negotiating strategies and positions, examine risks and potentials; estimate partners' needs and goals.
  • Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Manage new and existing partner relationships

Required Skills/Experience

  • B.A/B.S Required with graduating GPA of 3.0 or higher. MBA from a top school strongly preferred.
  • 5-7 years work experience in a strategic planning, consulting or sales role
  • Excellent written and verbal communication skills and strong customer focus
  • Outstanding decision making, analytical, multi-tasking and time management skills
  • Superior analytical and financial modelling skills
  • Ability to set expectations and communicate goals and objectives with customers and teammates
  • Ability to successfully communicate and coordinate with departments across the organization, including Sales, Legal, & Product Management
  • Ability to work independently and as a part of a team

Location

This position is based in New York. TouchCast is headquartered in New York with offices in London, Ukraine and India.

Click here to apply.

Sales engineer

Full-time — sales / New York & London

TouchCast is a group of video technologists, inventors, entrepreneurs, producers, app designers, former journalists and educators determined to bring video communications and collaboration into every business and every school. At TouchCast, we believe technology should connect us and help us communicate in a more human way. We are building a family of Smart Video products which includes TouchCast Studio, an award-winning app that turns an iPad into an interactive TV studio; and TeamTime, an end-to-end enterprise video solution that transforms meetings.

Responsibilities

Responsible for providing technical guidance of product offerings to support our sales staff; assists sales account managers in reviewing the current status of client technology processes, provides technical training to clients, and communicates customer’s feedback for future product developments.

We're a startup that's part of a larger business portfolio and we're ushering in the next generation of the video web. We’re looking for energetic, positive people who enjoy a fast-paced and occasionally pressured working environment.

Required Skills/Experience:

This is an entry-level position, and we will expect you to provide a broad range of technical support, ranging from answering customer calls to visiting clients to provide pre-sales engineering, software/network installation support as well as fix technical problems. We will give you full product training, but you must be self-motivated and self-starting.

Responsible for providing technical guidance of product offerings to support our sales staff; assists sales account managers in reviewing the current status of client technology processes, provides technical training to clients, and communicates customer’s feedback for future product developments.

We're a startup that's part of a larger business portfolio and we're ushering in the next generation of the video web. We’re looking for energetic, positive people who enjoy a fast-paced and occasionally pressured working environment.

Location

These positions are based in New York and London. TouchCast is headquartered in New York with offices in London, Ukraine and India.

Click here to apply.