Your privacy is important to us, so we have developed this Privacy Policy to inform you (“you”, “your”, or “user”) of our policies and procedures regarding the collection, use, and disclosure of Personal Information we receive from our users through the Touchcast website (see https://touchcast.com/) (the “Site”) and any applications (including mobile applications) (“Applications”) made available by Touchcast (collectively, the “Services”).
This Privacy Policy (“Policy”), together with our Terms of Service (see https://www.touchcast.com/terms, sets out the basis on which any Personal Information we collect about you, or that you provide to us, will be processed by us in the course of using the Services.
The data controller of your Personal Information is TouchCast, Inc, a Delaware limited liability company with its principal offices located at 609 Greenwich Street, 5th Floor, New York, NY 10014. (“TouchCast”, “we”, “us” or “our”). Our Data Protection Officer is Dmitry Borenko – dataprivacy@touchcast.com.
“Personal Information” means any information about an individual from which that person can be identified, whether indirectly or directly. It does not include data where the identity of that individual has been removed or anonymized.
Personal information you give us. This is information about you that you give us by creating and authenticating a TouchCast account (“Account”) through any of the Services, by filling in the ‘Contact Us’ form on the Site or by corresponding with us by phone, email or otherwise.
This Personal Information may include your name and email address age and individual preferences. It may include the zip/postal code and GPS location that you provide to the third party payment processors that collect and manage payment on our behalf (We will not, however, collect store or handle any of your payment information. This information will be transmitted directly to the payment processors (currently Chargebee and Stripe). You will have a direct relationship with such payment processors and they will process your Personal Information (as data controllers in accordance with their respective privacy policies).
Personal Information that we collect automatically about you. With regard to each of your visits to any of the Services we may automatically collect the following information, which may be Personal Information as it may (particularly when combined) enable you to be identified:
Receipt of information from third parties: We integrate with third-party services (e.g., Zoom) to automate uploading of media assets from the third-party service to the Services. Media assets ingested from third-party services and associated with your account are processed according to the same guidelines that apply to your other media assets and data stored on the Services. Retention of media assets ingested from third-party services is controlled by you, and you may choose to retain such media assets even after ending your relationship with the third-party service. Processing and retention of data from third-party services may also be subject to the privacy policies and terms of use of those third-party services. The option in TouchCast’s service to export to YouTube is implemented as a YouTube Data API Client application. To upload videos created on TouchCast directly into the user’s YouTube account, a Google account as well as a YouTube channel is required.
Use of the API Client is governed by YouTube’s Terms of Service (ToS) and Google’s Privacy Policy. When granting the API Client access to the user’s account, permission is given to manage the user’s YouTube channel. This access can be revoked in the user’s Google account security settings permissions page.
Special categories of data: The Services is not designed to collect any special categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). To the extent that you provide any content to us that comprises any such special categories of data, you explicitly consent or confirm that you have explicit consent from the relevant individual to our collecting such data and processing it (including transfer) in accordance with this Policy
vApp Content: If you create a video application (a “vApp”) using the TouchCast Services, the images, videos, PDF, and other media contained in the vApp (“vApp Media”) is stored locally on your device’s “app sandbox” while the vApp Media is in use. Therefore, any vApp Media includes any Personal Information, then it will be stored locally in the “app sandbox” during use and shall immediately be removed upon exit from the product. We do not generally access vApps or any information contained therein but reserve the right to do so in furtherance of our obligations under our agreement, including, for example, where necessary to deliver functionality troubleshooting and/or to provide support services.
We will only use your Personal Information when the law allows us to do so. Most commonly, we will use your Personal Information in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your Personal Information other than in relation to sending party direct marketing communications to you via email. We will get your express opt-in consent before we send you any marketing communications.
You can ask us to stop sending you marketing messages at any time by contacting us at support@touchcast.com or following the unsubscribe options contained within marketing emails.
Specifically, we use Personal Information held about you in the following ways:
Personal information you give to us. We will use this Personal Information:
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.
Personal information we automatically collect about you. We will use this Personal Information:
We may disclose your Personal Information, as follows.
User Content. Once you become a registered Touchcast user, the general public will be able to view your user profile as well as your comments, likes, and any other posts you make on the Site or Applications relating to videos and other materials (“Content”) posted or distributed by other Touchcast users. Any Content that you create via the Services and voluntarily disclose for posting to any of the Services becomes available to the public, as controlled by any applicable privacy settings that you set. You can change your privacy settings on the Service by changing your profile settings. Once you have shared Content or made it public, that Content may be re-shared by other users. If you remove Content that you posted to the any of the Services, copies may remain viewable in cached and archived pages of those Services, or if other users or third parties have copied or saved that information.
Event content and footage. Content from our own events may be shared or reused by us for marketing purposes or to enable participants to view event content at other times.
Sponsors. If we organise an event with third party sponsors, your contact details may be provided to them in accordance with the registration form.
Aggregated data. We may share aggregated information that does not include Personal Information (including technical information, and information about your use of the Services, as set out above) with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not enable you to be identified personally, either directly or indirectly.
Service Providers. We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform website and application-related services, including, without limitation, maintenance services, database management, payment processors, web analytics and improvement of the website’s and application’s features, or to assist us in analyzing how our Services. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Where we appoint such third parties, we implement contractual or other safeguards to ensure that such service providers are bound by similar obligations in relation to your Personal Information and agree to abide by all applicable privacy and data protection laws.
Compliance with Laws and Law Enforcement. Touchcast cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Touchcast or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity.
Business Transfers. Touchcast may sell, transfer, or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
We use cookies to distinguish you from other users of the Services. This helps us to provide you with a smooth experience when using the Services, and also allows us to improve them. A cookie is a small text file that can be placed on your computer or other device when using the Services.
First and third party cookies
We set cookies (first party cookies) on web pages on the Services, however, where we require additional Personal Information or services, we also allow other companies to host cookies on our web pages (third party cookies). These partner companies have been carefully selected by us and are required to meet contractual obligations they have with us.
What do we use cookies for?
The cookies we use are categorized into four groups:
We may share Personal Information that we collected through cookies, in aggregated form, with carefully selected third parties for the purposes set out above, unless you disable or block cookies as set out below.
How do I control my cookie settings on my computer or device?
Please be aware that if you decide to disable or block cookies, parts of the Site may not function correctly, or at all.
Should you choose however to disable or block our cookies on your computer or other device you will need to do this through your browser. Click on the ‘Help’ menu on your particular browser to learn how to manage your cookie preferences. Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu (EU specific) for comprehensive Personal Information on how to manage cookies.
Google Analytics
We use Google Analytics to collect information about how users use the Site. The information generated by the cookie about your use of the Site will be transmitted to and stored by Google on servers in the United States.
Google will use this information on our behalf for the purpose of analyzing your use of the Site, compiling reports on Site activity and providing other services relating to Site activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; please note, however, that if you do this you may not be able to use all of the Site’s features. You can also opt-out from being tracked by Google Analytics in the future by downloading and installing ‘Google Analytics Opt-out Browser Add-on’ for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en .
The data that we collect from you will be transferred to, and stored in the US. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. All Personal Information you provide to us is stored on our secure servers.
Unfortunately, the transmission of Personal Information via the internet is not completely secure. While we do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over the email, or through the ‘Contact Us’ form on the Site; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country or other jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. We will implement adequate safeguards to protect your Personal Information prior to any such transfers.
As a registered user, you may review, update, correct or delete the Personal Information linked to your Account by contacting us. If you completely delete all such information, then your Account may become deactivated. If you request to terminate your Account, we will retain the Personal Information in case you would like to reactivate your Account in the future. If you would like us to delete your Personal Information in our system, please contact us at support@touchcast.com with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.
You have a number of rights in relation to how we process your Personal Information. These include:
You can exercise any of these rights any time by contacting us at support@touchcast.com.
Users in other jurisdictions may have similar rights, which shall be exercisable by contacting us.
No fee usually required.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal Information (or to exercise any of your other rights). This is a security measure to ensure that personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We will only retain your personal Information for as long as necessary to fulfill the purposes we collected it for, as set out in this Policy.
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal Information, the potential risk of harm from unauthorised use or disclosure of your personal Information, the purposes for which we process your personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
For further information on retention periods, please contact us using the details provided at the end of this Policy.
TouchCast uses commercially reasonable safeguards to help keep the information collected through the Service secure and TouchCast reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information to you via email or conspicuous posting on the Site or via the application in the most expedient time possible and without undue delay. Where permitted, we may delay making such a notification in: (i) to meet the legitimate needs of law enforcement or (ii) to impose any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Our Services may contain links to other websites. If you choose to visit an advertiser by clicking on a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party’s website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. Those third party websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.
The Services are not directed to persons under 13. We do not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without his or her consent, he or she should contact us at: support@touchcast.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
Any changes we make to our Policy in the future will be posted on this page and, where you continue to hold an account with us, notified to you by email. Please check back frequently to see any updates or changes to our Policy.
Questions, comments and requests regarding this Policy should be addressed to support@touchcast.com.
UK and EEA Users only: Should you have cause to complain about how we handle your Personal Information, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to your national data protection supervisory authority.
You and TouchCast agree that any cause of action arising out of or related to this Privacy Policy must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred. You and TouchCast agree that in the event a dispute or controversy arises between the parties under or in connection with this Privacy Policy, such dispute shall be submitted to arbitration by a single arbitrator appointed by the American Arbitration Association which arbitration shall be conducted in accordance with and governed by its then-current commercial arbitration rules. The arbitrator shall have the right to award attorneys’ fees. Any such arbitration shall be conducted in New York, New York. The parties shall share equally the costs and expenses of any such arbitration. Judgment upon the award rendered by the arbitrator may be entered in any court having competent jurisdiction.
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